2 Year On-Site Warranty Extension for (1) Galaxy RPP 250 or 400 A
-
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
WOE2YR-PM-50 Features
2 Year On-Site Warranty Extension for (1) Galaxy RPP 250 or 400 A
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
-
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
-
Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
-
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
-
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
-
On-Site Next Business Day Service
In the event on-site troubleshooting is required or if you prefer Schneider Electric manages the replacement or parts exchange of your unit.
-
On-Site Repair
Assurance that the system will be diagnosed quickly and repaired to the manufacturer’s specifications by highly trained CPCS authorized personnel.
-
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
-
Three Levels of Response Time
Allows customer to customize service response time to meet specific needs: Next Business Day, Next Day and 4-Hour.
Service Plans Features & Benefits
Serviceability
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Product Distribution
United Arab Emirates, Argentina, Austria, Australia, Belgium, Bulgaria, Brazil, Switzerland, Chile, China, Colombia, Costa Rica, Serbia and Montenegro, Germany, Denmark, Algeria, Estonia, Egypt, Spain, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, Israel, India, Italy, Japan, South Korea, Kazakhstan, Lithuania, Latvia, Morocco, North Macedonia, Mexico, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Peru, Philippines, Portugal, Romania, Saudi Arabia, Sweden, Singapore, Slovenia, Thailand, Tunisia, Turkey, Taiwan, Ukraine, United States, Vietnam, South Africa