5 YR On-Site with IT Expert Enabled Dispatch Service

WITEDS5YR-SP-08 Features

• Comprehensive escalation and corrective actions process
  In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
• Corrective maintenance
  As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
• Flexible Service Scheduling
  Flexible service scheduling options available to meet your business requirements
• Functional verification
  During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
• Labor and travel expenses included
  Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
• Logistics coordination
  APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
• On site troubleshooting
  While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
• Parts included
  Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
• Written summary report
  APC project managers will provide you with written reports to keep you informed of the progress of your project.