1 Year Next Business Day Response On-Site Service
-
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
WONSITENBD-DC-13 Features
1 Year Next Business Day Response On-Site Service
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
-
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
-
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
-
Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
-
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
-
Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
-
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
-
Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
-
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
-
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
-
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
On Site Service Features & Benefits
Convenience
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Product Distribution
Austria, Belgium, China, Germany, Denmark, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden