(1) Year Advantage Plus Service Plan for (1) SFC 400 NS 7.5 to 30 kVA - AXA
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An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
WADVPLUS-SF-03 Features
(1) Year Advantage Plus Service Plan for (1) SFC 400 NS 7.5 to 30 kVA - AXA
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
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Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
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Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
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Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
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Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
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Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
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Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
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System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
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Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
On Site Service Features & Benefits
Convenience
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Product Distribution
United Arab Emirates, Albania, Armenia, Angola, Austria, Azerbaijan, Bosnia & Herzegovina, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Botswana, Belarus, Congo - Kinshasa, Switzerland, Côte d’Ivoire, Cameroon, Serbia and Montenegro, Cyprus, Germany, Djibouti, Denmark, Algeria, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Gabon, United Kingdom, Georgia, French Guiana, Ghana, Gambia, Guadeloupe, Greece, Croatia, Hungary, Ireland, Israel, India, Iraq, Iceland, Italy, Jordan, Kenya, Kuwait, Kazakhstan, Lebanon, Liberia, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, North Macedonia, Mali, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mozambique, Namibia, Nigeria, Netherlands, Norway, Oman, Pakistan, Portugal, Réunion, Romania, Rwanda, Saudi Arabia, Sweden, Slovenia, Sierra Leone, Senegal, Somalia, Suriname, Togo, Tajikistan, Turkmenistan, Turkey, Tanzania, Ukraine, Uganda, Uzbekistan, Yemen, Mayotte, South Africa, Zambia, Zimbabwe