Hazard: The results of analysis performed by Schneider Electric show that battery issues caused by an internal battery nonconformance may affect the battery performance and, in a very low number of cases, result in localised overheating.
Affected Products: The battery issue from a limited batch was identified in Smart-UPS On-Line UPS systems using the 192V battery cartridge (part no. APCRBC140) made between 6th May 2019, and 10th May 2020.
Refer to the instructions below to determine if your product is affected.
Remedy: Affected batteries (part no. APCRBC140) need to be replaced and will be provided.
The APCRBC140 battery is user serviceable and hot swappable.
How to find your Date Code
Finding the date code will help you identify if your unit is affected.
The date code is the first six characters of the serial number found on the model and serial number label attached to the rear panel of the product. This label may be located behind the front bezel as well. For the battery module inside your UPS/external battery pack, the model and serial number is on either battery module.
Example of a typical battery module label
(Battery module inside the UPS/external battery pack)
Example of a typical UPS / external battery pack label
PRB-239058: How to inspect and replace a battery?
Determine if your product is affected
Goal: To identify if the battery module that is inside your UPS/external battery pack is affected.
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Refer to the affected model list
- DLRT192RMBP, DLRT192RMBP2, DLRT5KRMXLI, DLRT5KRMXLT, DLRT8KRMXLI, DLRT8KRMXLT
- FJRT10KXLI, FJRT192BP, FJRT192BP2, FJRT5KXLI, FJRT8KXLI
- SMRT5KRMXLW-HW
- SRT10KRMXLI, SRT10KRMXLIQ, SRT10KRMXLT, SRT10KRMXLT-IEC, SRT10KRMXLTQ, SRT10KXLI, SRT10KXLIQ, SRT10KXLT, SRT10KXLT-IEC, SRT10KXLTQ, SRT10KXLTW, SRT10RMXLIX806, SRT192BP, SRT192BP2, SRT192RMBP, SRT192RMBP2, SRT192RMBPM, SRT5KRMXLI, SRT5KRMXLIM, SRT5KRMXLIQ, SRT5KRMXLT, SRT5KRMXLT-IEC, SRT5KRMXLT-IECQ, SRT5KRMXLTQ, SRT5KRMXLW-HW, SRT5KRMXLW-HWQ, SRT5KXLI, SRT5KXLIQ, SRT5KXLT, SRT5KXLT-IEC, SRT5KXLT-IECQ, SRT5KXLTQ, SRT6KRMXLI, SRT6KRMXLIM, SRT6KRMXLIQ, SRT6KRMXLT, SRT6KRMXLT-IEC, SRT6KRMXLTQ, SRT6KXLI, SRT6KXLIQ, SRT6KXLT, SRT6KXLTQ, SRT8KRMXLI, SRT8KRMXLIQ, SRT8KRMXLT, SRT8KRMXLT-IEC, SRT8KRMXLTQ, SRT8KXLI, SRT8KXLIQ, SRT8KXLT, SRT8KXLT-IEC, SRT8KXLTQ
- SURT10000XLICH, SURT192XLBP, SURT3000XLICH, SURT5000XLICH, SURT6000XLICH, SURT8000XLICH
- *APCRBC140 (replacement battery cartridge part number in case you have inventory)
- DLRT192RMBP, DLRT192RMBP2, DLRT5KRMXLI, DLRT5KRMXLT, DLRT8KRMXLI, DLRT8KRMXLT
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If the battery module inside your UPS/external battery pack has been replaced, proceed to Step 3.
If the battery module inside your UPS/external battery pack has never been replaced, does your UPS/external battery pack serial number fall in the following ranges? If so, proceed to Step 3. If not, STOP your unit is not affected.
Affected model # starting with: DLRT5K, DLRT8K, FJRT5K, FJRT8K, FJRT10K, SMRT5K, SRT5K, SRT6K, SRT8K, SRT10K, SRT10RMDate code range starting with: AS1919 through AS2019 / AQ1919 through AQ2019
Affected model # starting with: DLRT192, FJRT192, SRT192, SURT192
Date code range starting with: 7S1919 through 7S2019
Affected model # starting with: SURT3000, SURT5000, SURT6000, SURT8000, SURT10000
Date code range starting with: AS1919 through AS2019
Affected model # : *APCRBC140 (replacement battery cartridge part number in case you have inventory)
Date code range starting with: 7A1919 through 7A2019
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Affected battery module part numbers: 0M-1863B-003, 0M-1863C-703, 0M-816336A-700, 0M-816336B-700, 0M-816336C-700
Serial number date code: 7A1919 through 7A2019
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• Identification label - BM13170, BR8376, BR8529, BM13756, BR8856, MU1457
Note: Only those battery modules within the date code range and with the identification label are affected by this Product Safety Notice.
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PRB-239058: How to inspect and replace a battery?
