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Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe
Issue:
need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS
The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS.
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. The drivers that will load are HID UPS Battery and American Power Conversion USB UPS.
![Windows Device Manager Windows Device Manager](https://ckm-content.se.com/ckmContent/servlet/servlet.ImageServer?id=0151H000009nvrDQAQ&oid=00DA0000000abSmMAI)
NOTE: If PowerChute had previously been installed on the system you may see APC UPS under Batteries.
If the drivers do not load automatically;
Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported Windows OS
Cause:
Testing USB communications using UsbDeview.exe
Solution:
If further assistance is required please see Schneider Electric FAQ Video: Troubleshooting no communication between UPS and PowerChute Business Edition
need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS
The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS.
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. The drivers that will load are HID UPS Battery and American Power Conversion USB UPS.
NOTE: If PowerChute had previously been installed on the system you may see APC UPS under Batteries.
If the drivers do not load automatically;
- Connect the USB cable to the UPS and the computer
- Open C:\Windows\System32\drivers
- Verify that hidclass.sys, hidparse.sys, and hidusb.sys are available.
Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported Windows OS
Cause:
Testing USB communications using UsbDeview.exe
Solution:
If further assistance is required please see Schneider Electric FAQ Video: Troubleshooting no communication between UPS and PowerChute Business Edition
Released for:APC USA
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