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PowerChute Agent: Disconnecting the 940-0128D Cable Causes Low Battery Event

Issue:
PowerChute Agnet disconnecting the 940-0128D Cable Causes Low Battery Event

Product Line:
PowerChute Serial Shutdown
PowerChute Business Edition
940-0128D cable
Smart-UPS

Environment:
All supported OS

Cause:
When the 940-0128D cable is disconnected from the UPS, it mistakenly triggers a Low Battery event in the PowerChute software.

Solution:
Stop PowerChute before disconnecting the cable.

Released for:APC USA

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Range:
PowerChute Business Edition
PowerChute Serial Shutdown

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Range:
PowerChute Business Edition
PowerChute Serial Shutdown