Problem: PowerChute Network Shutdown does not turn off the UPS following a shutdown event.

Issue:
PowerChute Network Shutdown does not turn off the UPS following a shutdown event.

Product Line:
PowerChute Network Shutdown

Environment:
All supported OS

Cause:
In order for PowerChute to send a turn-off signal to the UPS, it must have received the list of connected servers from the Network Management Card (NMC). The NMC broadcasts this information every 100 seconds approximately.


Solution:

Because of this 100-second interval, PowerChute might not have received this information in a couple of situations: a) immediately after installing PowerChute or b) after a restart of the PowerChute service, e.g. after a reboot.
To make sure the UPS turns off as planned when a shutdown event occurs, PowerChute shutdown events should be configured with a delay of 120 seconds.
This issue also applies to the Advanced Configuration option in Multiple Mode which, in a Multiple configuration, enables you to turn off one UPS when it goes on battery. The delay here should also be set to 120 seconds.
With the 120-seconds delay, the PowerChute client will still shut down the operating system gracefully."

Released for:APC USA