Issue:

Use of Smart-UPS On-Line units for frequency conversion

Product Line:

Smart-UPS with the prefix SURT, SRT or SRTL

Note: Except Smart-UPS Ultra 2.2 & 3kVA models: SRTL2K2RM1U(N)C, SRTL3KRM1U(N)C, SRTL2K2RM1UI(N)C, SRTL3KRM1UI(N)C

Resolution:

Note: Use of Smart-UPS On-Line products for frequency conversion is not officially supported or tested. Proceed at your own risk.

Frequency conversion (IE: Input 50 Hz and Output 60 Hz) is available only on the international (230V) versions of the Smart-UPS On-Line and not on the domestic (120V or 208V/240V) units.
International units can be identified by the "I" at the end of their model number (IE: SURT5000XLI). Domestic models will end with a ""T"" (IE: SURT5000XLT).
In order for an International Model Smart-UPS On-Line to be used for frequency conversion, the output must be set to 200V, 220V, or 230V.
Frequency conversion is not available with 208V or 240V output.
Domestic units will only operate online if the Input frequency range matches the Output frequency range configured in the Network Management Card or LCD interface.

Released for:APC USA