{}

Our Brands

0 item count of documents is
0 item count of documents is
UNITED KINGDOM Partner Login BECOME A PARTNER Item count in basket is 0 Order Status

  1. Support
  2. Search FAQs
  3. FAQ000236150

Search FAQs

Smart-UPS SCL500RM1UC firmware upgrade fails to run when triggered from SmartConnect cloud portal.

Issue:
When running firmware upgrade of SCL500RM1UC from SmartConnect.apc.com the upgrade fails with error "UPS state is not compatible with firmware upgrade."

Upgrade failed - Check State error

Product Line:
Smart-UPS SCL500RM1UC

Environment:
Smart-UPS SCL500RM1UC communicating with SmartConnect.apc.com

Cause:
Fault

Solution:
  1. Power off all equipment connected to the SCL500RM1UC
  2. Power off SCL500RM1UC
  3. Do not disconnect SCL500RM1UC from AC, and do not disconnect from the local network. The UPS must remain communicating with SmartConnect.apc.com
  4. Log into the SmartConnect.apc.com account the SCL500RM1UC is associated with
  5. Select the SCL500RM1UC from the dashboard, view UPS, and run the firmware upgrade
Once the upgrade has been completed, power on the SCL500RM1UC and power on the connected equipment.

Once the upgrade has completed, power on the SCL500RM1UC and power on the connected equipment.

Released for:APC United Kingdom

Explore more
Product:
SCL500RM1UC

Articles that might be helpful

 Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product:
SCL500RM1UC