WOE1YR-AX-36 

1 Year On-Site Warranty Extension for (1) In Row ACRH 301 series

• Comprehensive escalation and corrective actions process
  In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
• Cooling consumables replacement
  APC will replace air filters on the system that expire as a result of normal wear and tear.
• Environmental inspection
  In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
• Experienced Certified Field Service Engineer
  Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
• Free firmware upgrades
  Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
• Functional verification
  During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
• Labor and travel expenses included
  Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
• Logistics coordination
  APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
• Parts included
  Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
• Service Summary Report
  Provides a detailed report of work performed including recommendations for service to ensure optimal performance
• System cleaning
  Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
• Technical support
  Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Service Plans Features & Benefits