Issue:
Because the Firmware Upgrade Wizard is the most universal and preferred method of updating, we recommend using the APC Firmware Upgrade Wizard whenever possible. The APC Firmware Upgrade Wizard guides you through the update process and provides a consistent update experience. The Firmware Upgrade Wizard is available in FA279197. Not all models are supported by the Firmware upgrade Wizard. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard or prefer to update their Smart-UPS Firmware using the web interface of an APC Network Management Card (NMC). For those who wish to update their Smart-UPS Firmware using the NMC's command line interface (CLI), see FAQ000242942 .
Product Line:
Smart-UPS models with the prefixes SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, SRYL, XP, and XU with a SmartSlot or embedded NMC.
Environment:
- Supported UPS model listed above
- Supported Web browsers: Microsoft® Internet Explorer® (IE) 8.x or higher, with compatibility view turned on; the latest release of Microsoft® Edge®; the latest releases of Mozilla® Firefox® or Google® Chrome®
- UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, AP9631CH, or embedded NMC2) with SUMX application firmware v6.4.0 or higher
- UPS Network Management Card 3 (AP9640, AP9641, AP9643, or embedded NMC3) with SU application firmware 1.0 or higher
- Correct firmware file for the particular UPS available in the table below
Resolution:
Follow the steps below to determine your current NMC firmware revision, select the proper UPS firmware file, and update the UPS firmware via the Network Management Card web interface.
NOTE: When performing the UPS firmware update using the NMC web interface, while connected to the web interface over Wi-Fi, a different network, or VPN, a file transfer timeout may occur if an HTTPS connection is used. Refer to FAQ000234317 for alternative methods to update the UPS firmware using the NMC.
Step 1 - Check if you have a Network Management Card 2 running Smart-UPS / Matrix Application, or a Network Management Card 3 running Smart-UPS Application, and ensure there are no active alarms reported.
Network Management Card 2 running Smart-UPS / Matrix Application:
Network Management Card 3 running Smart-UPS Application:
Step 2 - If using Network Management Card 3, go to Step 3.
If using Network Management Card 2: Verify the firmware revision of your Network Management Card. From the NMC web interface choose “About”, then “Network”. The firmware must be v.6.4.0 or higher, but we recommend you always run the latest available NMC firmware. To update the firmware of your Network Management Card, refer to FA156047 .
Step 3 - IMPORTANT: For Smart-UPS Ultra models with ID 1226 & 1227, the firmware of the Network Management Card must be updated to version 2.5.4.4 or later before updating the UPS firmware. Refer to FA156047 to update the firmware of the Network Management Card.
Note: always download the latest NMC firmware for SUCAN application from se.com:
Step 4 – Identify the correct UPS Firmware file.
Note: Always update to the latest Network Management Card firmware before updating the UPS firmware. See . See FA156047, FAQ000261841
- From the NMC web interface choose “About”, then “UPS”:
- Identify the "ID" number to select the proper firmware file for your UPS.
- For example, for a UPS with ID 1025 the proper filename will be SRT1025UPS_15-0.enc
- Download the appropriate firmware file available in the table below.
The "ID" is a unique identifier for the hardware platform of your UPS. You need to use the "ID" number to make sure to select the correct firmware file. A particular UPS model may have different "ID" numbers depending on when it was manufactured, or its current firmware version. Always check the "ID" number of the UPS before starting the update, and ensure you use a firmware file with the compatible ID. If the incorrect file is used, the update will be refused, and will need to be restarted using the correct firmware file.
Use the table below to determine the correct firmware file for your UPS.