Issue: Operation of Smart-UPS Self Test Product Line: Smart-UPS, Smart-UPS Online Environment: All models, All Serial Numbers Cause: All Smart-UPS products feature automatic true load self tests. Resolution: By default all Smart-UPS products will perform a Self Test when you initially turn the UPS...

Issue: What is the expected life of my APC UPS VRLA Battery? Product Line: All UPS Models Environment: All Three Phase and Single Phase UPS Models Cause / Resolution: Most APC batteries should last three to five years. There are many factors which affect Battery life including environment and...

Whenever you launch EcoStruxure Control Expert Classic v15.3, a Username and Password prompt appears. There are three possible reasons why EcoStruxure Control Expert Classic v15.3 is asking for a username and password. Reason 1: The SecurityAdmin profile was not properly created after installation....

Issue The formula that calculates the percent Current or Voltage Unbalance in Power Logic and ION meters has not been mentioned in Manuals. Product Line Power Logic and ION meters that are in compliance with IEC 61000-4-30 Power Monitoring Expert 7.2.2 Power Monitoring Expert 8.2 Power Monitoring...

Flexible vs. Rigid Wires: The Key Differences. Comparing Flexible vs. Rigid wire involves exploring the advantages and disadvantages of the two very different types of wire. A comparison narrows down the choices based on how the specific wire characteristics relate to their expected use and the...

Issue You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to. You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade. You had...

Masterpact NW circuit breakers and switch disconnectors may be installed in various switchboards and horizontal mounting plates. Each system has its own installation method of these breakers and the tightening torque needs to be adapted by the panel builder considering the screw size. The mounting...

Issue : Drive state stays at RDY when the remote start on logic input is being given Product Line: Altivar drives. Environment :: ATV12, ATV212, ATV312, ATV320, ATV61, ATV71, ATV630, ATV930 Cause : Drive will not run. Resolution : a) Verify the run command at the drive terminals. b) Measure...