{}

Our Brands

Search FAQs

Customer UPS report retrieval for Galaxy VL


Issue:
Customer UPS report retrieval for Galaxy VL

Product line:
Galaxy VL

Cause:
UPS report needed to troubleshoot UPS alarms properly prior to dispatch

Resolution:
See steps below on how to retrieve UPS report/logs.

1. Select Maintenance > UPS report.
2. Open the front door.
3. Insert your USB device in the USB port on the system-level controller.
4. Tap Export.
NOTE: Do not remove the USB device until the export process has
finished.
5. Send the UPS report to Schneider Electric customer support.

APC Netherlands

Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.