Click below to find our support resources and contact information

• Selecting products

  Product selectors

  Other helpful tools

  

  UPS selector Find the right UPS for your home, office, network closet or server room.

  

  UPS replacement battery selector Find the right battery for your existing UPS Replacement Battery Cartridge (RBC).

  

  Product finder A – Z All our product ranges, including discontinued and coming soon.

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• Purchases, orders and deliveries

  mySchneider: Simplified end-to-end order management

  How to select products and add to cart

  How to check for products' price and availability

  How to order products

  How to order products with generic commercial references

  How to follow up your orders

  How to modify orders

  How to manage orders notifications

  Helpful tools

  

  Where to buy

  Search our network of verified distributors with over 15,000 sales outlets globally.

  

  Request a demo or a quote

  Start your sales enquiry online and an expert will conntect with you.

• Installing, operating and troubleshooting

  Helpful APC resources and tools

  UPS LifeCycle and warranty claim

  UPS battery replacement

  Recycling options

  Popular videos

  Popular videos

  Frequently asked questions

  Contact us

  

  Call us

  

  Find a training centre

• Product documentation and software

  Popular document categories

  

  Software and firmware

  

  Installation and user guides

  

  Conformity assessments

  

  CAD, drawings, and curves

  

  Catalogues and brochures

  

  Product datasheets

• Cybersecurity

  Contact us

  As a customer report a vulnerability or incident

  As a researcher or supplier report a vulnerability

  As a supplier or researcher report an incident

  Additional resources

  Cybersecurity Support Portal

  Cybersecurity & Data protection posture

  Vulnerability vs incident: what is the difference?