Search FAQs
How do I update the firmware of an XU1K3LLXXRCC and select Smart-UPS Ultra and SRT models using a USB Flash Drive?
Issue:
How do I update the firmware of XU1K3LLXXRCC, XU2K0LLXXRCC, and select Smart-UPS SRT models using a USB Flash Drive?
Links to download all necessary files can be found at the end of this document and in the table below.
Product Line:
Smart-UPS XU Industrial
Smart-UPS SRT 5-10kVA
Environment:
XU1K3LLXXRCC, XU2K0LLXXRCC
Smart-UPS SRT 5-6kVA, UPS ID1020 & ID1044
Smart-UPS SRT 8-10kVA, UPS ID1021 & ID1045
Smart-UPS Ultra 2.2&3kW, UPS ID1034 (version 06.1 and higher) & ID1062 (version 01.3 and higher)
Smart-UPS Ultra 5kW, UPS ID1226
Smart-UPS Ultra 8&10kW, UPS ID1227
Cause:
Certain Smart-UPS SRT and Industrial XU models support UPS firmware update via a USB Flash Drive.
This method not supported by certain Smart-UPS Products. This FAQ will explain how to perform this update on specific UPS models specified above.
For information on updating the UPS firmware via a Network Management Card, or the Firmware Upgrade Wizard, please refer to FAQ FA164737 .
NOTE: During the update process the UPS will not be able to provide battery backup in the event of a power outage
Resolution:
Follow the steps below to determine your current UPS firmware revision and ID, select the proper firmware image, and update the UPS firmware.
Step 1: find the current UPS Firmware version via the UPS LCD display:
From the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".
Step 2: find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.
- Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
- The same models of UPS may have different UPS IDs depending on when they were produced.
- The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to update and ensure you use the firmware file with the compatible ID. Using the incorrect firmware file can result in damage to the UPS.
Step 3: Download the appropriate firmware file available in the table below or from the FirmwareFiles.zip folder available at the end of this document.
| UPS Series | UPS ID | Firmware File | Latest Firmware Version Release Notes | Firmware Update with Output On Available | Crypto- graphycally Signed |
|---|---|---|---|---|---|
| SRT | 1020 | SRT1020UPS_15-9.enc | UPS 15.9 | Yes | Yes |
| SRT | 1021 | SRT1021UPS_15-7.enc | UPS 15.7 | No | Yes |
| SRT | 1044 | SRT1044UPS_17-0.enc | UPS 17.0 | Yes | Yes |
| SRT | 1045 | SRT1045UPS_16-7.enc | UPS 16.7 | No | Yes |
| SRTL* | 1226 | SRTL1226UPS_3-3.enc | UPS 03.3 | No | Yes |
| SRTL* | 1227 | SRTL1227UPS_1-2.enc | UPS 01.2 | No | Yes |
| SRTL | 1034 | SRTL1034UPS_06-7.enc | UPS 06.7 | Yes | Yes |
| SRTL | 1062 | SRTL1062UPS_4-7.enc | UPS 04.7 | Yes | Yes |
| XU | 1016 | XP1016UPS_15-1.enc | UPS 15.1 | Yes | Yes |
| XU | 1017 | XU1017UPS_15-7.enc | UPS 15.7 | From UPS 01.4 | Yes |
| XU | 1033 | XU1033UPS_15-7.enc | UPS 15.7 | From UPS 00.3 | Yes |
| XU | 1057 | SRTXU1043UPS_16-6.enc | UPS 16.6 | Yes | Yes |
| XU | 1058 | XU1058UPS_16-7.enc | UPS 16.7 | Yes | Yes |
Notes:
- * For SRTL UPS models with ID 1226 & 1227, always perform a Logic Reset or "Brain Dead" before initiating the firmware update. Refer to FAQ000269051 for more information.
- It is not recommended to perform a firmware downgrade to a lower firmware version.
- In rare situations, the UPS firmware update may not install automatically after the firmware file was transferred to the UPS. Refer to FAQ000258690 to complete the UPS firmware update.
Step 4: Follow the instructions below to update the UPS firmware:
| Step 1 | Important: The USB drive must first be formatted, and configured to FAT32 file system. | |
| Step 2 | Connect the USB device to the USB port of the unit. | |
| Step 3 | Wait until the system detects the USB. Verify the screen in the next column is displayed. This screen will be shown for about 1minute. | |
| Step 4 | After 1 minute, the USB Device menu will appear. |
|
| Step 5 | Scroll down and select “Install UPS Firmware” |
|
| Step 6 | Select “Yes” to update the firmware | |
| Step 7 | Display automatically pop ups with “Receiving Firmware Image X% Completed” |
|
| Step 8 | Validating the file | |
| Step 9 | Display automatically pop ups with “Installing Firmware X% Do Not Power Off” | |
| Step 10 | Once update is successful, the system will reset and display this screen. | |
| Step 11 | The system will now return to the "USB Device" menu. |
|
| Step 12 | Once the USB Drive is removed you need to reboot the Network Management Card:
|
Released for:APC Hong Kong
Attachment(s)
