Issue:
What are the basic troubleshooting steps for the Smart-UPS SCL500RM1U / SCL500RM1UC / SCL500RM1UNC?
Product Line:
APC Smart-UPS SCL500RM1U / SCL500RM1UC / SCL500RM1UNC
Environment:
All Serial Numbers
Cause:
During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.
For assistance with complex UPS problems, please contact the Customer Care Center at https://www.apc.com/us/en/support/
| Problem and Possible Cause | Solution |
| The UPS will not turn on or there is no output. | |
| The unit has not been turned on. | Press the ON key once to turn on the UPS. |