NetBotz set to SNMP version 3 loses communications with StruxureWare DCE after an alert

Issue:
NetBotz set to SNMP version 3 loses comm with StruxureWare DCE after an alert

Product Line:
NetBotz

Environment:
NBWL0755
NBRK0750
SNMP version 3

Cause:
When NetBotz 700 series device is discovered by a StruxureWare Data Center Expert using SNMP version 3, it has been seen where an alert from the NetBotz can cause a loss of communications between the DCE server and NetBotz appliance.
This is happening when SNMP version 3 trap / inform is configured and sent.

Resolution:
Turn off SNMP version 3 traps.
You can also re-apply the SNMP configuration on the NetBotz appliance but the issue will continue to re-occur if SNMP version 3 traps / informs are configured.

This issue is resolved in Botzware version 5.3.5

Publicado para:APC Costa Rica