Customer UPS report retrieval for Galaxy VL

Issue:
Customer UPS report retrieval for Galaxy VL

Product line:
Galaxy VL

Cause:
UPS report needed to troubleshoot UPS alarms properly prior to dispatch

Resolution:
See steps below on how to retrieve UPS report/logs.

1. Select Maintenance > UPS report.
2. Open the front door.
3. Insert your USB device in the USB port on the system-level controller.
4. Tap Export.
NOTE: Do not remove the USB device until the export process has
finished.
5. Send the UPS report to Schneider Electric customer support.

Publié pour:APC Canada (French)