Issue: A list of NetShelter CX and CX2 spare parts and accessories is requested. Product Line: NetShelter CX Environment: All versions and serial ranges. Cause: Spare part and/or accessory...

Issue What does the P N A mean on Stat section of my Network Management Card via the control console? Product Line Network Management Card 1 - AP9617, AP9618, AP9619 Devices with an embedded Network...

Issue What are some features I need to be aware of while manipulating the config.ini file of a APC Network Management Card? Product Line Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619...

Issue: SRTG 15 & 20kVA UPS requires a firmware update. Product Line: Smart-UPS models SRTG15KXLI and SRTG20KXLI Environment: Computer with Windows 7 or Windows 10 operating system The USB A to...

Issue: Customers may need to know the NMFC item number and freight class for NetShelter cabinets. Product Line: NetShelter SX, SV, CX, WX, VX Environment: All versions and serial ranges. Cause: This...

Issue: Customer requests an enclosure with a specific NEMA rating. Product Line: NetShelter SX, NetShelter SV, NetShelter CX, NetShelter VX, NetShelter WX Environment: All versions and serial ranges....

Issue: NetShelter cabinet paint color may be required. Product Line: NetShelter SX Environment: All versions and serial ranges. Cause: Customers may want to repair or match paint. Resolution: The...

Issue: Would like to increase the PowerChute Network Shutdown license quantity. Product: PowerChute Network Shutdown Environment: Any system running an instance of licensed PowerChute Network...

Issue : Which terminal is which in a standard household outlet? Cause : Informational Resolution : The NEMA 5-15 receptacle is the most common electrical receptacle in the United States and Canada....

Issue: What is an electrical "ground loop" and how does it affect my equipment? Environment: Ground loops can occur in any situation where multiple electrical devices are interconnected,...

Question : How to change the Cipher Suites of an NMC3 Product Line / Environment : Network Management Card 3 – AP9640/AP9641/ AP9643 and/or Devices with an embedded Network Management Card 3 Answer :...

Issue: How do I remember the relationship of voltage, current and resistance in an electrical system? Environment: N/A Solution: Voltage (unit of measurement - volt) is like the water pressure in the...

Issue: What is Power Factor Correction (PFC) - Does it help conserve energy? Answer: Explanation 1: Power Factor Correction (PFC) doesn't directly reduce the overall electric consumption of a...

Register the Easy UPS with APC by Schneider Electric customer support. This is a one time process required to be done only during initial installation. The Easy UPS output cannot be turned on without...