Factory reset of NetBotz NBPD0165 camera causes it to become disconnected on NetBotz 750/755 appliance but unit may still show communication.

Issue:
Factory reset of NetBotz NBPD0165 camera causes it to become disconnected on NetBotz 750/755 appliance but unit may still show communication.

Product Line:
NetBotz

Environment:
NBPD0165
NBWL0755
NBRK0750

Cause:
If you factory reset the NetBotz NBPD0165 camera from a NetBotz 700 series device, the appliance may still report that it is communicating on the device page but you may see disconnected alarms for that camera on the Alarms page.

Resolution:
Simply physically disconnecting the camera from the network port and reconnecting it should cause the error to go away.

Released for:APC Canada