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What are the basic troubleshooting steps for the Back-UPS Pro model BX850M, BX1000M, BX1350M and BX1500M?
Issue:
What are the basic troubleshooting steps for the Back-UPS Pro model BX850M, BX1000M, BX1350M and BX1500M?
Product Line:
APC Back-UPS PRO,
Environment:
BX850M, BX1000M, BX1350M and BX1500M
Cause:
During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.
Resolution:
What are the basic troubleshooting steps for the Back-UPS Pro model BX850M, BX1000M, BX1350M and BX1500M?
Product Line:
APC Back-UPS PRO,
Environment:
BX850M, BX1000M, BX1350M and BX1500M
Cause:
During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.
Resolution:
| Problem and Possible Cause | Solution |
| The Back-UPS will not switch on | |
| The Back-UPS is not connected to AC power | Ensure that the Back-UPS is securely connected to an AC outlet. |
| The circuit breaker has been tripped. | Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker. Re-connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip. |
| The internal battery is not connected. | Connect the battery. |
| The AC input voltage is out of range. | Adjust the transfer voltage and sensitivity range. |
| The Back-UPS does not provide power during a AC power outage. | |
| Ensure that essential equipment is not plugged into a SURGE ONLY outlet. | Disconnect equipment from the SURGE ONLY outlet and re-connect to a Battery Backup outlet. |
| The Back-UPS is operating on battery power, while connected to AC power. | |
| The plug has partially pulled out of the wall outlet, the wall outlet is no longer receiving AC power, or the circuit breaker has been tripped. | Ensure that the plug is fully inserted into the wall outlet. Ensure that the wall outlet is receiving AC power by checking it with another device. |
| The Back-UPS is performing an automatic self test. | No action is necessary. |
| The AC input voltage is out of range, the frequency is out of range, or the waveform is distorted. | Adjust the transfer voltage and sensitivity range |
| The Back-UPS does not provide the expected amount of backup time. | |
| Battery Backup outlets may be fully or improperly loaded. | Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE outlets. |
| The battery was recently discharged due to a power outage and has not fully recharged. | Charge the battery cartridge for 16 hours. |
| The battery has reached the end of its useful life. | Replace the battery.
|
| The REPLACE BATTERY indicator is illuminated. | |
| The battery has reached the end of its useful life. | Replace the battery as early as possible.
|
| The Building Wiring Fault LED illuminates | |
| The building wiring presents a shock hazard that must be corrected by a qualified electrical. | Do not operate the Back-UPS. Call a qualified electrician to correct the building wiring fault. |
| The OVERLOAD indicator is illuminated. | |
| The equipment connected to the Back-UPS is drawing more power than the Back-UPS can provide | Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE outlets. |
| The SYSTEM ERROR indicator is illuminated, all the front panel indicators are flashing. | |
| There is an internal error. | Determine which internal error message is displayed by matching the number displayed on the LCD with the corresponding Error Message (see "System Errors") and contact SEIT Technical Support. |
| System Errors; | |
| F01 On-Battery Overload | Turn the Back-UPS off. Disconnect non-essential equipment from the Battery Backup outlets and the turn Back-UPS on. |
| F02 On-Battery Output Short | Turn the Back-UPS off. Disconnect all equipment from the Battery Backup outlets and the turn Back-UPS on. Re-connect equipment one item at a time. If the output is tripped again, disconnect the device that caused the error. |
| F03 On-Battery Xcap Overload F04 Clamp Short F05 Charge Error F06 Relay Welding F07 Temperature F09 Internal Error | Errors F03-F09 cannot be corrected by the user, contact SEIT Technical Support for assistance. |
Released for:APC Canada
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