Issue:
PowerChute Personal Edition v3.X Error Code 2738 - Unable to install the software.

Product:
PowerChute Personal Edition 3.X.

Environment:
Windows 7

Cause:
This error is not caused due to installing PowerChute Personal Edition 3.X. It is an operating system (OS) specific issue and this message indicates that the VBScript engine is not currently registered on the Computer.

Solution:
Vbscript.dll must get registered on your PC.

Note: The following steps mentioned below are followed on a Windows 7 operating system and they might differ with different operating systems.

Follow the below steps to register Vbscript.dll:

To do this on a 32 bit system:

· Click on Start -> All Programs -> Accessories -> Command Prompt

· Right click on Command Prompt and select 'Run as administrator'

You should be in the directory C:\Windows\System32

· If not, cd to c:\Windows\System32

Click on the Enter key

· Type reg delete ""HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}"" /f

Click on the Enter key

· Type regsvr32 vbscript.dll

Click on the Enter key

You should get a message box saying the DLL has been registered.

· Run the PowerChute Personal Edition installer again.

To do this on a 64 bit system:

· Click on Start -> All Programs -> Accessories -> Command Prompt

· Right click on Command Prompt and select 'Run as administrator'

You should be in the directory C:\Windows\ sysWOW64

· If not, cd to c:\Windows\sysWOW64

Click on the Enter key

· Type reg delete ""HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}"" /f

Click on the Enter key

· Type regsvr32 vbscript.dll

Click on the Enter key

You should get a message box saying DLL has been registered.

· Run the PCPE installer again.

If the above steps do not resolve the issue then Try performing SFC scan on the computer.

SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.

Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps.

1.          Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

2.         Type the following command, and then press ENTER:  sfc /scannow

A message will appear stating that The system scan will begin. Be patient because the scan may take some time

3.         If any files require a replace SFC will replace them. You may be asked to insert your Win DVD for this process to continue

4.         If everything is okay you should, after the scan, see the following message ""Windows resource protection did not find any integrity violations""

5.         After the scan has completed, close the command prompt window, restart the computer.

Note: For more information on System File Checker kindly refer to the Microsoft link below:

Released for:APC Canada