Minimum and Maximum voltages missing in PowerChute Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS

Issue:
Minimum and Maximum voltages missing in PowerChute Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS

Product Line:
PowerChute Business Edition
PowerChute Serial Shutdown

Environment:
All supported OS

Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the serial communications cable. This is a limitation of USB communications on a Smart-UPS. The current voltage at the time the data is being recorded does populate with the correct information.

Solution:
None at this time

Publicado para:APC Brazil