{}

Our Brands

Search FAQs

NetBotz camera motion detection stops working after firmware upgrade.

Issue:
NetBotz camera motion detection stops working after upgrade.

Product Line:
NetBotz

Environment:
NBRK0750, NBWL0755, NBPD0165

Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.


Resolution:

Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.

APC Belgium

Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.