Issue:
Minimum and Maximum voltages missing in PowerChute Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS
Product Line:
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported OS
Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the serial communications cable. This is a limitation of USB communications on a Smart-UPS. The current voltage at the time the data is being recorded does populate with the correct information.
Minimum and Maximum voltages missing in PowerChute Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS
Product Line:
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported OS
Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the serial communications cable. This is a limitation of USB communications on a Smart-UPS. The current voltage at the time the data is being recorded does populate with the correct information.
Solution:
None at this time
Published for:APC Belgium
