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How do I update the firmware of an XU1K3LLXXRCC and select Smart-UPS Ultra and SRT models using a USB Flash Drive?
How do I update the firmware of XU1K3LLXXRCC, XU2K0LLXXRCC, and select Smart-UPS SRT models using a USB Flash Drive?
Links to download all necessary files can be found at the end of this document and in the table below.
Product Line:
Smart-UPS XU Industrial
Smart-UPS SRT 5-10kVA
Environment:
XU1K3LLXXRCC, XU2K0LLXXRCC
Smart-UPS SRT 5-6kVA, UPS ID1020 & ID1044
Smart-UPS SRT 8-10kVA, UPS ID1021 & ID1045
Smart-UPS Ultra 2.2&3kW, UPS ID1034 (version 06.1 and higher) & ID1062 (version 01.3 and higher)
Smart-UPS Ultra 5kW, UPS ID1226
Smart-UPS Ultra 8&10kW, UPS ID1227
Cause:
Certain Smart-UPS SRT and Industrial XU models support UPS firmware update via a USB Flash Drive.
This method not supported by certain Smart-UPS Products. This FAQ will explain how to perform this update on specific UPS models specified above.
For information on updating the UPS firmware via a Network Management Card, or the Firmware Upgrade Wizard, please refer to FAQ FA164737 .
NOTE: During the update process the UPS will not be able to provide battery backup in the event of a power outage
Resolution:
Follow the steps below to determine your current UPS firmware revision and ID, select the proper firmware image, and update the UPS firmware.
Step 1: find the current UPS Firmware version via the UPS LCD display:
From the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".
Step 2: find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.
- Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
- The same models of UPS may have different UPS IDs depending on when they were produced.
- The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
Step 3: Download the appropriate firmware file available in the table below or from the FirmwareFiles.zip folder available at the end of this document.
UPS Series | UPS ID | Firmware File | Latest Firmware Version Release Notes | Firmware Update with Output On Available | Crypto- graphycally Signed |
---|---|---|---|---|---|
SRT | 1020 | SRT1020UPS_15-9.enc | UPS 15.9 | Yes | Yes |
SRT | 1021 | SRT1021UPS_15-7.enc | UPS 15.7 | No | Yes |
SRT | 1044 | SRT1044UPS_17-0.enc | UPS 17.0 | Yes | Yes |
SRT | 1045 | SRT1045UPS_16-7.enc | UPS 16.7 | No | Yes |
SRTL* | 1226 | SRTL1226UPS_3-3.enc | UPS 03.3 | No | Yes |
SRTL* | 1227 | SRTL1227UPS_1-2.enc | UPS 01.2 | No | Yes |
SRTL | 1034 | SRTL1034UPS_06-7.enc | UPS 06.7 | Yes | Yes |
SRTL | 1062 | SRTL1062UPS_4-7.enc | UPS 04.7 | Yes | Yes |
XU | 1016 | XP1016UPS_15-1.enc | UPS 15.1 | Yes | Yes |
XU | 1017 | XU1017UPS_15-7.enc | UPS 15.7 | From UPS 01.4 | Yes |
XU | 1033 | XU1033UPS_15-7.enc | UPS 15.7 | From UPS 00.3 | Yes |
XU | 1057 | XU1057UPS_16-6.enc | UPS 16.6 | Yes | Yes |
XU | 1058 | XU1058UPS_16-7.enc | UPS 16.7 | Yes | Yes |
Notes:
- * For SRTL UPS models with ID 1226 & 1227, always perform a Logic Reset or "Brain Dead" before initiating the firmware update. Refer to FAQ000269051 for more information.
- It is not recommended to perform a firmware downgrade to a lower firmware version.
- In rare situations, the UPS firmware update may not install automatically after the firmware file was transferred to the UPS. Refer to FAQ000258690 to complete the UPS firmware update.
Step 4: Follow the instructions below to update the UPS firmware:
Step 1 | Important: The USB drive must first be formatted, and configured to FAT32 file system. | |
Step 2 | Connect the USB device to the USB port of the unit. | |
Step 3 | Wait until the system detects the USB. Verify the screen in the next column is displayed. This screen will be shown for about 1minute. | |
Step 4 | After 1 minute, the USB Device menu will appear. |
|
Step 5 | Scroll down and select “Install UPS Firmware” |
|
Step 6 | Select “Yes” to update the firmware | |
Step 7 | Display automatically pop ups with “Receiving Firmware Image X% Completed” |
|
Step 8 | Validating the file | |
Step 9 | Display automatically pop ups with “Installing Firmware X% Do Not Power Off” | |
Step 10 | Once update is successful, the system will reset and display this screen. | |
Step 11 | The system will now return to the "USB Device" menu. |
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Step 12 | Once the USB Drive is removed you need to reboot the Network Management Card:
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